Returns

When you purchase Lucy The Crocodile, we want you to have complete peace of mind with your selection. All our products are fully guaranteed.

If the item you receive is faulty or damaged, we will happily replace the item (where possible) or refund your payment, whichever you prefer. If you receive an item and it is not what you expect, we will happily refund your payment.

 

Please notify us within 14 days and return the item promptly in the same condition as received. To arrange a return, please contact our Customer Service team via our Contact Us Page.